FAQs

A rental day is defined as a single 8 hour period, not 24 hours- unless you rent for multiple days. If you need an early pick-up or late drop-off for full-day rentals, let us know and we will work with you. {We are in the process of developing rental “windows” that will work best for the majority.}

Reservations must be paid for at the time of booking. Cancellations must be done at least 48hrs in advance. 

Yes, a waiver will be provided to all riders that must sign it before heading taking the bike. During your booking an E-Waiver is available.

Legally, you must be 16 years or older to operate an electric bike. Riders should also be at least five feet tal. to operate their own bike. Riders require the skills necessary to ride a bike.

Yes, it is highly recommended to reserve ahead.

For cancellations due to inclement weather, we will issue a 100% refund or allow you to reschedule for another time that works for you. For all other cancellations, we ask that you please give us at least 48 hours’ notice so that we may open up your spots to other people who want to ride. Please call (315) 949-1668 or email info@adkebike.com as soon as possible if you have any concerns about keeping your reservation.

We try to stay on top of the weather forecast. If heavy rain is anticipated you have the option of a full refund.

Next day/morning returns on single day rentals are subject to a $30.00 overnight fee. Remember others may be next in line to ride that bike. Try to be considerate of others.

Special pick-up and drop-off times can be arranged.

Class 1 bikes require the operator to pedal. (Quietkat is currently the only class 1 e-bike we carry.)

Class 2 bikes pedaling is optional up to 20 mph.

Class 3 bikes pedaling is optional up to 25 mph.

(If you would like to ride more than 20 miles without pedaling considering the additional battery.

Realistically one can expect 20-50 miles. 20 if throttle only.

This dependent on many factors

1. How much you assist with pedaling.

2. What power assist you pedal with (typical settings 1-5)

3. Surface conditions, pavement vs sand. Flat terrain vs hilly.

4. Mid drive bikes (not available to rent) require proper gear selection to ensure the maximum distance is achieved. (Himiway D5 & D7s are our mid drive bikes)

5. Riding the bike aggressively with maximum throttle only will significantly shorten the distance you will travel and the fun you have.

It is still a bicycle that can be pedaled. Remember E-Bikes weight significantly more and pedaling without power is noticeably more difficult. Being consciously aware of the battery level via display is important to get most out of your bike rental. The bikes are provided fully charged.

Yes, having the bikes back within the rental agreement is still required. Secure and safe transportation is your responsibility.

E-Bike hitches available to rent with bikes.

Typically cleaning prior to returning is not required. Exceptionally dirt / muddy bikes are required to be cleaned by the renter. A cleaning fee of $10.00 will be charge for bike returned excessively dirty.

Call and or text (315) 949-1668. Every effort will be made to get you a replacement bike.

Remember cell coverage in the Adirondacks can be hit and miss at times. It will be your responsibility to get the bike to a road, trail head or similar. We carry new, well made and maintained electric bikes the chances of something going wrong is unlikely. Riding outside of ones capabilities will more likely potential issues. YOU WILL NEVER BE BILLED FOR THE TIME WAITNG FOR A REPLACEMENT BIKE.

Turn the bike and applicable batteries off. Return the bikes and any accessories to the place you rented from or call/text to schedule a pick-up. 315-949-1668

Yes, the adjustable power assist will help ensure you don’t leave your non powered friends in the dust.

No, the electrical system is designed to used in all weather conditions.

The E-Bike Damage Protection covers any accidental damage to the bike during the rental period. It will also cover the entire e-bike itself if damaged beyond repair because of crash or other unfortunate accident. Also, the damage waiver will cover any damage caused during transit. (The damage waiver does not cover medical coverage needed if the rider/riders are hurt and does not cover theft of e-bike.) We offer E-Bike Damage Protection at $10 per day/per bike.

Generally you can ride anyplace you ride a regular bicycle.*

(*Exception, hiking and horse trails unless specifically posted allowing e-bikes.)

NYS considers E-Bikes to be motorized vehicle thus not allowed on undesignated trials.  

Effective August 2, 2020 – the law allows people to operate electric scooters (e-scooters) and bicycles with electric assist (e-bikes) on some streets and highways in New York State.

You can operate an bicycle with electric assist on some streets and highways in New York State:

• You can operate these devices on roads with a posted speed limit of 30 MPH or less

• Municipalities can further regulate the time, place and manner of operation of these devices

• You cannot operate these devices on a sidewalk except as authorized by local law or ordinance

An electric bicycle with electric assist cannot be registered but still may be operated on some streets and highways in New York State.

Bicycle with electric assist. A bicycle which is no more than thirty-six inches wide and has an electric motor of less than seven hundred fifty watts, equipped with operable pedals, meeting the equipment and manufacturing requirements for bicycles adopted by the Consumer Product Safety Commission under 16 C.F.R. Part 1512.1 et seq. and meeting the requirements of one of the following three classes: 

(a) “Class one bicycle with electric assist.” A bicycle with electric assist having an electric motor that provides assistance only when the person operating such bicycle is pedaling, and that ceases to provide assistance when such bicycle reaches a speed of twenty miles per hour. 

(b) “Class two bicycle with electric assist.” A bicycle with electric assist having an electric motor that may be used exclusively to propel such bicycle, and that is not capable of providing assistance when such bicycle reaches a speed of twenty miles per hour. 

(c) “Class three bicycle with electric assist.” Solely within a city having a population of one million or more, a bicycle with electric assist having an electric motor that may be used exclusively to propel such bicycle, and that is not capable of providing assistance when such bicycle reaches a speed of twenty-five miles per hour. (NYS LAW)